Q. How do I make a reservation?

A. You may choose to go through our online booking system or you may give us a call on our toll-free number at (800) 829-8205. If you decide to book your reservation online, please be aware that until the reservation is actually confirmed by telephone in person with you it is a tentative one. We will call you after we receive your reservation to verify your information. Online booking may not be available during holiday periods; we have a two-night minimum on most properties. If you would like to arrive on a Saturday you will be charged the weekend rate for both Saturday and Sunday nights. If you would like to depart on a Saturday you will be charged the weekend rate for Thursday and Friday nights.

Q. How much of a deposit do I have to give to make a reservation?

A. A 60% deposit is required at the time of booking your reservation; no reservation is accepted without a deposit. The final balance is due 30 days prior to your arrival; if you are booking inside 30 days all monies are due at the time of booking. You will be sent a letter of reminder 45 days in advance that your final payment is coming due. We accept MC/Visa.

Q. Can I cancel my reservation?

A. There are no cancellations for Holiday Periods. Dec. 26- Jan. 2., Jan. 16-19 and Feb. 13-22 in the 2008-09 season. Reservations may be cancelled up to 45 days in advance and will receive a full refund less a 10% service charge of total reservation. Cancellations received inside 45 days are subject to our ability to re-rent the entire reservation time period for a refund less service charge. If we are unable to re-rent the entire reservation time period, all monies paid will be forfeited.

Q. Do I need to give a security deposit?

A. Yes. An authorization of your credit card will be taken the day of arrival. The security deposit authorization is held on your credit card balance for 14 days from your departure. Upon 14 days the held deposit will automatically be released. Miscellaneous items that could be charged to your credit card:

• Excessive cleaning ~ $50.00 per hour, 1-hour minimum.
• Refuse left in the unit and not disposed of in proper containers ~ $7.00 per bag plus mileage.
• Lost keys ~ $55.00 per key.
• Long distance phone calls ~ cost of call plus $10.00 administration fee. Local calls are free.
• Returning furniture to original position ~ $20.00 per piece of furniture.
• Entering into locked spaces in the unit ~ $50.00 charge.
• Smoking in a unit ~ Loss of entire security deposit plus an additional cleaning fee.
• Failure to vacate rental property at the assigned checkout time ~ One nights rent charged to credit card.
• Unit will be checked for damages upon departure.

Q. Do I need to bring my own linens and towels?

A. No. One towel and one face cloth are provided for each person. If you need more than one towel each, we suggest you bring extra towels or extra towels may be rented from our office. If you have rented a unit that has a hot tub, extra towels are suggested. Each unit provides a washer/dryer for your convenience. All units come with complete bed linen.

Q. What should I bring?

A. You are provided with a one-time usage of limited supplies. (dish soap, laundry soap, toilet tissue, trash bag, dishwasher soap and paper towel). Below is a list of items that we suggest you bring: Extra trash bags, toilet tissue, bath soap, fire starters, coffee, coffee filters, cream, and sugar.

Q. What time is check in and check out?

A. Check in is 4:00pm ~ Check out is 10:00am. Alternate times are considered 24 hours prior to arrival. A 1:00pm check out time may be purchased for an additional $75.00, excluding holiday periods, and must be requested upon arrival.

Q. Where do I pick up my keys?

A. At the OMVC office. If arriving later than office hours, your key will be in an envelope in the gray box outside of our office door.

Q. Do I need a parking permit?

A. If you are staying in a condominium complex, yes. We provide two parking permits per unit.

Q. Can I smoke in the unit?

A. No, all units are non-smoking. If it is determined that you have smoked in the unit, your security deposit will be forfeited and an additional cleaning fee will be charged.

Q. Can you provide an extra cot or baby equipment?

A. Unfortunately, we do not rent furniture.

Q. What if I find damage to the unit when I arrive?

A. Please call our office to report any found damages immediately.

Q. What if I have an accident in the unit that results in damage?

A. In the unfortunate case that upon our exit inspection we discover missing or damaged property, there will be an automatic deduction from your security deposit for the replacement, repairs, and service charge of the damage.

Q. What if I have an emergency after your office closes?

A. Call 802-228-8255 and our answering service will contact the on-call person to call you back. Below is a sample list of Emergency incidents and Non-emergency incidents. If we respond to what we deem is a non-emergency incident outside of our office hours, there will be a $125.00 per hour fee and additional mileage costs. Please call office during business hours for non-emergency situations.

Q. If I have rented a trailside property is my unit guaranteed ski on/off?

A. No. Due to weather conditions, we are not able to guarantee ski on/off or deduct from rental amount paid.

Q. May I bring my pet?

A. ONLY if you have rented a "pet friendly" property. Okemo Mountain Vacation Center is not responsible for loss of comfort due to allergies even though renting a "non-pet friendly property" or offer a refund for early departure.

Q. Is there daily maid service?

A. Unfortunately no.

Q. Can I get ski and stay packages through you?

A. We do not provide ski and stay packages.

Q. How do I make ski school or nursery reservations?

A. The ski school, and especially, the nursery/day care fill up quickly. We recommend you make reservations well in advance. 802-228-1780.

Q. Can I purchase lift tickets in advance?

A. Yes. You can purchase your next day lift tickets the night before at the Okemo Learning Center Desk, or the Okemo Rental Centers in the Base Lodge from 3:00 - 4:30pm midweek, 3:00 - 5:00pm weekends, and 3:30-10:00pm at the Welcome Center located at the Okemo Base Lodge.

Q. If I stay off mountain can I store my skis somewhere on the mountain?

A. Yes. There are conventional coin-operated lockers, and a STOR-A-Ski overnight storage in between the Okemo Base Lodge and the A & B quad chairs. For a daily, milti-day or overnight fee, there is also a basket storage service located next to the Okemo Learning Center Desk in the Base Lodge.

Q. Is there a Shuttle Service to Okemo Mountain?

A. Yes, the Shuttle Service is provided throughout town locations. Maps with pick up locations are available at the OMVC office. The shuttles are free or a $1.00 charge, and do run on a time schedule that may be affected by traffic on heavy days.

Q. Can I get directions to my property in advance?

A. Directions may be given 24 hours prior to arrival. Due to security purposes this policy is firm. Directions to the condominium complexes are public and are found on our web site.

To all guests: If we determine it necessary while you are staying here at Okemo Mountain Vacation Center to make an adjustment for any reason it is our policy, no cash refunds are given. All refunds are given as a credit for a future stay with our agency.